Frequently Asked Questions (FAQ)

Welcome to our O’Bonita FAQ page! Here, we've compiled a comprehensive list of frequently asked questions to make your shopping experience as seamless as possible.


  1. What is fashion jewelry?

   - Fashion jewelry, also known as costume jewelry, is made from non-precious materials such as metals, glass, and imitation gemstones. It's designed to complement your style without the high cost of fine jewelry.


  1. How do I determine my ring size?

   - We generally provide free-size rings i.e. all our rings are generally Adjustable but before placing an order we tend to write the exact size of the ring so read the product description.


  1. Can I return or exchange items?

   - Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for details.


  1. What payment methods do you accept?

   - We accept credit/debit cards, Gpay, and other secure payment methods. Payment information is encrypted for your security.


  1. How long does shipping take?

   - Shipping times vary based on your location and shipping method chosen at checkout. Refer to our Shipping Information page for estimated delivery times.


  1. Do you offer international shipping?

   - No, we do not offer international shipping 


  1. Is my personal information safe?

   - Absolutely! We prioritize your privacy and use secure encryption to protect your data. For more details, check our Privacy Policy.


  1. Do you have a physical store?

   - We are an online-only retailer, which allows us to offer competitive prices and a wide range of products.


  1. Can I track my order?

    - Yes, you can track your order we do provide all the necessary details.


  1. How do I care for my fashion jewelry?

    - Visit our Jewelry Care Guide page for tips on keeping your jewelry looking its best.


  1. Can I cancel my order?

    - You can cancel your order but we request you to please go through our Exchange, refunds and cancellation policy.  


  1. Do you offer gift wrapping?

    - No, we not offer gift wrapping options but it is something we are currently working on. If you prefer to make any such request please reach out to us via contact us page, we will try our best to accommodate your request.


  1. Are discounts available?

    - We frequently offer promotions and discounts. Sign up for our newsletter to stay updated on our latest deals.


  1. Can I contact customer support?

    - Of course! Our friendly customer support team is ready to assist you. Visit our Contact Us page for contact information.


  1. How can I stay updated on new arrivals?

    - Follow us on social media and subscribe to our newsletter for the latest product launches and trends.


We hope this FAQ page has addressed your queries. If you have any additional questions, don't hesitate to contact us. Happy shopping!